Helplly — Privacy Policy
This Privacy Policy (“Policy”) defines how Helplly collects, processes, stores, and protects users’ personal data. This Policy applies to all information collected through the Helplly website and mobile applications. By using the Platform, you confirm your consent to the processing of your personal data in accordance with this Policy.
1. General Provisions
1.1. This Policy applies to the helplly.com website, Helplly mobile applications, and all digital service platforms managed by Helplly.
1.2. Helplly considers the protection of users’ personal data a top priority and collects, processes, and stores data strictly in accordance with this Policy.
1.3. Using the Platform, creating an account, or using the application constitutes legally binding acceptance of this Policy.
1.4. This Policy applies to all types of data collected by Helplly and establishes general principles governing when such data may be processed.
1.5. Helplly ensures transparency by clearly disclosing all procedures related to data processing, storage, and protection.
1.6. Data collection, processing, and transfer are carried out in compliance with applicable local laws and international privacy standards.
2. Collected Data
2.1. Data Provided by the User
Helplly may collect the following information to enable use of the Platform:
First and last name
Phone number
Email address
Address or service location
Payment details (card type, payment provider data; Helplly does not store card numbers or CVV codes)
Additional notes or instructions related to the service
Additional data required for account verification (e.g., email or SMS verification)
Clause 2.1.1. If a user uploads photos or documents during service provision, such data is used solely for service execution.
Clause 2.1.2. Voluntarily submitted feedback, reviews, or messages may be stored as part of account data.
2.2. Automatically Collected Data
Helplly may automatically collect:
IP address
Device model, brand, and operating system
Browser and application version
Location data (only with user consent)
Session logs and activity history
Technical diagnostics and performance metrics
Connection date, usage duration, and in-app activity
Clause 2.2.1. Technical logs may be collected for security, unusual login attempts, suspicious activity, and system errors.
Clause 2.2.2. Cookies may be used to collect analytical data about device usage and website behavior.
2.3. Additional Data for Service Providers
For verification and security, Helplly may collect:
Identity documents (ID card, passport, etc.)
Document series and number
FIN code or other unique identifiers
Photos or scans of identity documents
Additional documents required for verification
Service category, specialization, and expertise
Work experience and skills
Service pricing and operational parameters
2.3.1. Government-issued documents are processed solely for identity verification and security purposes.
2.3.2. Identification data is never shared for commercial purposes and is disclosed only when legally required.
2.3.3. Such data is stored securely with restricted access.
2.4. Disclosure to Government Authorities
Personal data may be shared with authorized authorities when:
Required by law or official request
Necessary to protect safety
Fraud, illegal activity, or abuse is suspected
Incident investigation is required
Legal interests must be protected
Identity verification is required
Official law enforcement requests are received
Legal Notice: Data is disclosed only when legally required and under the principle of minimum necessary data.
3. Purposes of Data Use
Data may be used for:
Platform operation and service delivery
User–provider communication
Payment processing and security checks
Account management and support
Service improvement and analytics
Fraud prevention and security
Legal compliance
Personalization of user experience
Performance analysis
Provider verification and eligibility checks
4. Data Sharing
Data may be shared only with:
Service Providers (necessary service data only)
Payment providers (minimum technical data)
Authorities (when legally required)
Technical partners (hosting, support, security)
Fraud prevention partners
Legal advisors
With explicit user consent
In anonymized form for analytics
Helplly never sells personal data.
5. Data Retention
5.1. Data is stored as long as necessary to provide services.
5.2. Some data may be retained longer for legal or security reasons.
5.3. Certain data may remain temporarily after account deletion.
5.4. Expired data is securely deleted or anonymized.
5.5. Appropriate technical and organizational safeguards are applied.
6. User Rights
Users have the right to:
Access their personal data
Request corrections
Request deletion (subject to legal limits)
Object to data processing
Opt out of marketing messages
Request restriction of processing
7. Data Security
Helplly applies technical and organizational security measures. Internet transmission risks are acknowledged. Payment data is processed only by certified providers. Users are notified of breaches as required by law.
8. Children’s Data
The Platform is not intended for users under 18. Data of minors is not knowingly collected and will be deleted if discovered.
9. Cookies
Cookies may be used for session management, analytics, security, and user experience. Users may control cookies via browser settings.
10. Notifications and Marketing
Service notifications are mandatory; marketing messages require consent and can be disabled.
11. International Data Transfers
Data may be processed on foreign servers when technically required, with appropriate safeguards.
12. Policy Updates
Helplly may update this Policy at any time. Continued use constitutes acceptance.
